Refund policy
Effective Date: September 19, 2026
Last Updated: September 19, 2026
At Kingdom Built (kingdombuiltmerch.com), every item is custom-printed on demand specifically for you when you place an order. Because we do not carry pre-made inventory, our refund and return policies are structured around custom production standards.
Please read this policy carefully before placing your order.
1. Damaged, Defective, or Incorrect Items
We take full responsibility for production errors or shipping damage. If your item arrives damaged, defective, or incorrect (e.g., misprinted design, wrong garment color, wrong size sent compared to what you ordered), we will send you a free replacement or issue a full refund.
Reporting Window: You must report the issue within 30 days of package delivery.
How to Request a Replacement/Refund:
1. Contact us at kingdombuiltmerch@proton.me with your Order Number.
2. Include clear, well-lit photos showing the defect, damage, or misprint alongside the order details.
No Return Needed: In most cases of damaged or misprinted items, you do not need to ship the defective product back to us.
2. Size Exchanges & "Buyer’s Remorse"
Because every product is printed individually upon order placement, we cannot offer returns, refunds, or exchanges for buyer's remorse, change of mind, or selecting the wrong size/color.
Check Sizing Charts: To ensure a perfect fit, please refer carefully to the sizing guide provided on each product page before completing your checkout.
Accurate Orders: Please double-check all color selections, sizing options, and your shipping address before placing your order.
3. Shipping Issues & Lost Packages
Incorrect Address: If you provide an incorrect or incomplete shipping address at checkout and the package is deemed undeliverable, you will be responsible for the cost of re-shipping the order once it is returned to us.
Lost Packages: If tracking shows that your package has stopped updating past the expected delivery date or appears to be lost in transit, please email us at kingdombuiltmerch@proton.me so we can investigate and arrange a replacement shipment.
4. Refund Processing Time
Once a refund is approved for a damaged or missing item:
Funds will be issued back to your original payment method within 5 to 10 business days, depending on your financial institution.
You will receive an automated email notification confirming that your refund has been processed.
5. Contact Us
For any questions regarding your order or this policy, please reach out to our team:
Website: kingdombuiltmerch.com
Email: kingdombuiltmerch@proton.me