Shipping policy
Effective Date: September 19, 2026
Last Updated: September 19, 2026
At Kingdom Built (kingdombuiltmerch.com), all products are custom-printed on demand specifically for you after your order is placed. Because we do not carry pre-made warehouse inventory, every order undergoes a two-step process: Production and Transit.
Please read our Shipping Policy below to understand delivery timelines, tracking procedures, and shipping expectations.
1. Processing & Production Times
Every item is custom-made once your payment is confirmed.
Standard Production Time: 2 to 7 business days (Monday–Friday, excluding holidays).
High-Volume Seasons: During major holiday seasons or sales periods, print production may take up to 5 to 9 business days.
Order Modifications: Once an order is submitted, it enters our automated print production network almost immediately. If you need to modify or cancel your order, please email us immediately at kingdombuiltmerch@proton.me. Requests made after production has started cannot be modified.
2. Estimated Shipping & Delivery Times
After production is complete, your package is handed over to our standard shipping carriers (such as USPS, UPS, or DHL). Estimated transit times depend on your destination.
3. Order Tracking
Once your order is packaged and dispatched from our print provider network, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier details.
Please allow 24 to 48 hours for tracking link updates to register in the carrier’s system after receiving your shipping confirmation.
4. Multi-Item Orders & Separate Shipments
Because Kingdom Built works with specialized print production partners to offer high-quality apparel, drinkware, and accessories, different items in the same order may be fulfilled by different production facilities.
If you order multiple different product types (e.g., a hoodie and a mug), your items may arrive in separate packages at slightly different times.
You will receive individual tracking information for each shipment at no additional cost to you.
5. Address Accuracy & Reshipment Fees
Customers are responsible for providing complete and accurate shipping addresses at checkout.
Incorrect / Incomplete Address: If a package is returned to sender because an invalid, wrong, or old address was provided, the buyer will be responsible for paying the re-shipping fee to resend the package once it is returned to us.
Unclaimed Packages: Kingdom Built is not responsible for packages that are marked "Undelivered" or "Returned to Sender" due to recipient absence or refusal at delivery.
6. International Shipping & Customs/Import Fees
For orders shipped outside the United States:
Customs Clearance: International shipments may be subject to import taxes, customs duties, and customs clearance delays beyond our control once the package reaches your destination country.
Customs Duties & Fees: Any additional tariffs, value-added taxes (VAT), or customs fees levied by your local government are the sole responsibility of the recipient.
7. Lost or Delayed Packages
While we partner with reliable fulfillment networks, shipping carrier delays can occasionally happen due to weather, high holiday volume, or logistical issues.
If your tracking status has not updated for more than 7 business days (domestic) or 14 business days (international), please reach out to us.
We will open an inquiry with our fulfillment team and dispatch a free replacement if the carrier confirms the package is lost in transit.
8. Contact Us
If you have questions about the status of your order or shipping updates, please reach out to us:
Website: kingdombuiltmerch.com
Email: kingdombuiltmerch@proton.me